Support

We reply to every message. Email us at support@diwara.app.

Getting started

How do I start a family Circle?

Install Diwara, sign in, and tap "Create Circle." Then share your invite code (Circle → Invite Family) with the people you want in it. They install Diwara, sign in, and enter the code. That's it — no one else can ever join without the code, and you can generate a new code at any time.

Why does Diwara ask for "Always" location?

So it can tell your Circle when you arrive home or leave school even when the app is closed. Your location is only ever shared with your Circle — see our Privacy Policy. If you'd rather not, choose "While Using the App": the map still works while Diwara is open, but place alerts won't fire in the background. iPhone Settings → Diwara → Location lets you change this any time.

Common questions

A family member's location looks stale

Check, in order: (1) their phone has signal and isn't in Low Power Mode with location off; (2) Diwara has Location set to "Always" with Precise Location on; (3) they haven't paused sharing (paused members show as "Sharing paused"). Battery level is shown next to each member — a phone that died shows its last location and a flat battery, not a live one.

Place alerts are late or missing

iOS place detection works best with alert radii of about 100 metres or more and can take a few minutes to fire — that's an iOS behavior, not a Diwara delay. Try widening the Place's radius. Each member's phone actively watches the 20 Places nearest to them; saved Places beyond that are stored and rotate in as they move.

How do I stop sharing for a while?

Settings → Privacy → Pause sharing: choose 1 hour, 8 hours, or until tomorrow. Your Circle sees "Sharing paused" and no location until the pause ends (or you resume early).

How does SOS work?

Press and hold the SOS button for 2 seconds (the hold prevents pocket presses). Everyone in the Circle gets an alert with your live location. Tap "I'm Safe" to close it. SOS does not contact emergency services — in an emergency, call 911 first.

How do I manage or cancel Premium?

Premium is billed through the App Store: iPhone Settings → your name → Subscriptions → Diwara. Cancelling stops the next renewal; Premium stays active until the period ends. One Premium subscription covers the whole Circle, not each person.

How do I delete my account and data?

In the app: Settings → Privacy → Delete My Account. This permanently deletes your locations, history and memberships. Full details — including the web option if you've already removed the app — are on our Delete Account page.

Still stuck?

Email support@diwara.app with your phone model, iOS version, and what you were doing when it went wrong. Please don't email us anyone's location screenshots unless we ask — we can't see your family's locations and we don't want to.